Returns

At Zee & Co. we want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may want to return items, so below is our returns policy:

Returns

Items purchased in December may be exchanged for alternative sizes (or goods of the same value) as long as the returned items are received back before 7th January 2010 and are in the original unworn condition complete with tags and labels.

If you would like to return your purchase, simply return the item(s) within 7 days of receipt and enclose either a copy of your original invoice or the returns procedure guide (which you will find enclosed with your order). On receipt of the returned items, we will re-credit the original purchasers credit card with a full refund (excluding your original delivery charge). Please allow up to ten working days for the funds to reflect on your account.

If you are outside Europe it is extremely important to declare the goods as 'returned for refund goods' on the customs declaration as Zee & Co will not be held liable for any import duties. If this instruction is not carried out, the cost of any customs duties may be deducted from your refund value or the item may be returned back to you at your cost.

Please return all goods in their original unworn condition and with all packaging and tags etc intact. Ensure that you do not try on the garment in a smoky atmosphere or wear aftershave or deodorant which may leave scent or marks on the garment.

• For hygiene reasons underwear and swimwear can only be returned if they are unworn, or tried on whilst wearing existing underwear.
• We strongly advise all customers to check garments thoroughly upon delivery and ensure suitability and fit before removing any attached tags.
• For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Zee & Co.
• As previously stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).

Items should be returned to the following address:

Please note that customers are responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty.

Exchanges

If an exchange is required, simply return the original item(s) within 7 days of receipt and enclose either a copy of your original invoice or the returns procedure guide (which you will find enclosed with your order) and state which item/colour/size you require for the exchange.

Please return all goods in their original unworn condition and with all packaging and tags etc intact. Ensure that you do not try on the garment in a smoky atmosphere or wear aftershave or deodorant which may leave scent or marks on the garment.

As soon as the item(s) are returned and received back by Zee & Co, we will process the exchange as soon as possible. Please note that any increase in price will need to be paid for by the customer before the replacement item can be despatched. If the value of the exchanged goods is lower, the difference will be credited to the original purchasers credit card.

If you are outside Europe it is extremely important to declare the goods as 'returned for refund goods' on the customs declaration as Zee & Co will not be held liable for any import duties. If this instruction is not carried out, the cost of any customs duties may be deducted from your refund value or the item may be returned back to you at your cost.

Please return all goods in their original condition and packaging with all tags etc intact, as we cannot exchange used goods. Please see 'Returns' section above for specific conditions.

• For hygiene reasons underwear and swimwear can only be returned if they are unworn, or tried on whilst wearing existing underwear.
• All exchanges are offered subject to product availability. Please note that overseas customers will be liable for any shipping costs for exchanges.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Items should be returned to the following address:

Cancelling an Item

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order.

To cancel your order, please confirm the cancellation in writing via email to estore@zeeandco.co.uk within 7 days. If your order has already been despatched, please follow the returns procedure above.

For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Zee & Co.

This Returns policy does not affect your statutory rights as a consumer.

If you have any further questions on our Returns Policy, please email us on estore@zeeandco.co.uk or telephone us 01279 432078