At Zee & Co. we want you to be fully satisfied every time you purchase from us and even though we inspect every item before an order is shipped, we understand that occasionally you may wish to return an item to us for a refund. For your ease we offer several return options.
Standard Returns
If you would like to return your purchase (sale or non-sale) for a refund, simply return your item(s) within 14 days of receipt and enclose either a copy of your original invoice or returns procedure guide (which you will find enclosed within your order).
For exceptions and full returns terms and conditions please click here.
Free UK Royal Mail Returns
Please complete the details on the Returns Procedure Guide (which you will find enclosed with your order) and return the information with the unwanted item(s). Attach the Royal Mail returns label to the outer packaging of the parcel and drop into an official UK Post Office. Please click here for full terms and conditions.
If your parcel does not contain a returns label or form you can print off a new label here.
Courier Collection - £9.00
If you would prefer a courier collection for returns, please call our Customer Care Team on +44 (0)1279 432078 who will arrange this for you. Please note that there is a £10.00 courier charge for this additional return service that will need to be taken over the telephone. For exceptions and full returns terms and conditions please click here
Zee & Co Stores
We are now offering a normal return-to-store service for store purchases but we request that, where possible, internet returns are returned using our free returns label as this will assist us with our social distance compliance.
Covid-19 - Returns Update
Zee & Co will honour returns for shop and online purchases made on or after 16th March 2020 until 14 days after our stores re-open on 15th June. Therefore, any items purchased during this period should be returned before 29th June 2020. Any online orders placed after 15th June, will be subject to our usual 14 day returns period. All other returns terms and conditions apply and you must have proof of purchase.
Our stores are now open. Please note that our Upper Street store is relocating to Cross Street Store, Islington and if you have any queries about returning items which were purchased from our Islington store, please contact us by email to estore@zeeandco.co.uk.
