Frequently Asked Questions
What is Pay in 3?
Klarna allows you to spread the cost of your purchase into 3 interest-free instalments, when you pay on time. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.
What is Pay in 30 days?
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees, when you pay on time.*
You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.
Am I eligible for Klarna?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.
However, existing, late and unpaid balances, and payment holidays, are visible on your credit file to other lenders. Making repayments on time consistently will help build a positive history when using our payment options.
What information do you need to provide when making a purchase using Klarna?
You will need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case Klarna needs to reach you regarding payment. Klarna will send all other communications to you via your email address. It is important that you provide your correct details at checkout, otherwise you will not receive your payment schedule and any updated order information.
Payment information is processed securely by Klarna. No card details are transferred to or held by Zee & Co Online Limited. All transactions take place via connections secured with the latest industry standard security protocols.
What happens if I cancel or return my order?
As soon as Zee & Co have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app.
What happens if I don't pay for my order?
Klarna will automatically attempt to collect your payment for your Klarna purchase from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date, Klarna will make one further attempt to automatically collect payment two days later. Should the last payment fail, Klarna will issue you a statement for the full outstanding order amount, which will become payable 15 days later. Klarna will notify you when a payment is due two days in advance of attempting to collect your payment.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements.
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
You can find more information about Klarna and Slice it in 3 or pay in 30 days here