Returns Policy

At Zee & Co. we want you to be fully satisfied every time you purchase from us and even though we inspect every item before an order is shipped, we understand that occasionally you may wish to return an item to us for a refund.

Extended Christmas Returns Policy:

Any purchases made online between 23rd October 2023 and 23rd December 2023 can be returned up until 6th January 2024. For purchases made from 24th December onwards, our normal refund policy will apply. Please note that our branches will be unable to accept any returns on 26th, 27th and 28th December 2023.

Free UK Royal Mail Returns - UK Only:

Please complete the details on the Returns Procedure Guide (which you will find enclosed with your order) and return the information with the unwanted item(s) within 14 days of receipt.  Attach the Royal Mail returns label to the outer packaging of the parcel and drop into an official UK Post Office. If your parcel does not contain a returns label or form you can print off a new Returns Procedure Guide here. You will need to contact our Customer Care team in order to obtain a new Royal Mail free returns label.

Please ensure that you obtain proof of postage.  Please note that this FREEPOST service does not include insurance to the value of the goods.  Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Zee & Co.

Please note that the maximum size for free Royal Mail returns for parcels is under 5kg and 61cm x 46cm x 46cm in size.

International Only Returns:

Please visit our international returns portal here - https://web.global-e.com/Returns/Portal/mZVz to arrange your return within 14 days of receiving the goods.

Once we have received your order at our warehouse it will be inspected to ensure it meets all our returns criteria.  Once approved, we will send you an email to notify you of your refund. Funds will be refunded to your original method of payment within 5-7 days.

It is extremely important to declare the goods as 'returned for refund goods' on the customs declaration as Zee & Co will not be held liable for any import duties. If this instruction is not carried out, the cost of any customs duties may be deducted from your refund value or the item may be returned back to you at your cost.

Please note that we are unable to refund any shipping costs.

Standard Returns Policy

If you would like to return your purchase, simply return the item(s) within 14 days of receipt and enclose either a copy of your original invoice or the returns procedure guide (which you will find enclosed with your order). On receipt of the returned items, we will re-credit the original purchaser’s credit card with a full refund (excluding your original delivery charge). Please allow up to seven working days for the funds to reflect on your account.

• Please return all goods in their original unworn condition and with all packaging and tags etc intact. Ensure that you do not try on the garment in a smoky atmosphere or wear aftershave or deodorant which may leave scent or marks on the garment.
• For hygiene reasons we are unable to accept returns on underwear, earrings and face masks. We are also unable to accept returns on perfumes and fragrances.
• Shoe boxes are classed as part of a product and should be wrapped appropriately so that we receive the shoes and box in a saleable condition.
• We strongly advise all customers to check garments thoroughly upon delivery and ensure suitability and fit before removing any attached tags.
• If an item is not being returned due to any issue under the Sale of Goods Act and is not in a saleable condition, Zee & Co may refuse the return or charge a deduction from the original cost of your order.
• All store exchanges are offered subject to product availability.
• Please note that overseas customers will be liable for any shipping costs for exchanges.
• For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery.
• Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Zee & Co.
• Sorry, we don’t refund the gift wrap cost if you decide to return a gift-wrapped item. This doesn’t affect your legal rights.
• We need to ensure that our returns remain sustainable for us and for the environment.  Therefore, if we notice an unusual pattern, we may investigate and take action.  It's very unlikely to affect you, but we wanted to give you a heads up.
• Products purchased during the free gift with purchase promotion period may be returned for a full refund in accordance with our Return Policy. Returned items will be refunded to the original method of payment used at checkout, at the price paid.  The Gift With Purchase item is not refundable or exchangeable for cash or other merchandise and is non-transferable.  If your order fails to be qualified for a free gift after the refund, the gift should be returned with your order, or we will deduct the full price of the gift from your refund.
• If you require more than one return per order, we can supply you with an additional Royal Mail return label, however, £3.50 will be deducted from your return.

Fair use

If we notice an unusual pattern of returns activity e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning many more than most Zee & Co customers would order, or the items returned don't match what you ordered - then we may have to cancel any future orders or deduct the return cost from any suspected orders.  If this happens to you and you believe we have made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.

If we do terminate your access to free returns and you return an order using our free returns label, please note that you will be responsible for the cost of returning the goods to us and £3.50 will be deducted from the value of your return.  For continued fair use abuse, we withold the right to cancel orders and may prevent a customer from purchasing from our Website.

Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.

Items should be returned to the following address:

Customer Services

Zee & Co Ltd
New Court Business Park
Perry Road
Harlow
CM18 7NS

Please note that customers are responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty.

Right to Cancel

If you are contracting with us as a consumer online or by phone, you have the right to cancel under the Consumer Rights Directive 2011/83 ("CRD") and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR").  You have the right to cancel this contract within 14 days without giving any reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform Zee & Co Online Ltd, New Court Business Park, Perry Road, Harlow, Essex, CM18 7NS England, Telephone +44 (0) 1279 432078, facsimile +44 (0) 1279 424080, or email estore@zeeandco.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail stating that you are cancelling under the Consumer Contracts Regulations). You may use the Cancellation Form but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (EU countries only) once we have received all (not part) of your order to the specified address below (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Unfortunately, for orders shipped outside the European Union, we are unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.

Return address:

Zee & Co Online Ltd
New Court Business Park
Perry Road
Harlow
Essex
CM18 7NS
England

Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

We will make the reimbursement without undue delay, and not later than:

1. 14 days after the day we receive back from you all (not part) goods supplied, or
2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If the order was placed with delivery within the United Kingdom, we will bear the cost of returning the goods providing that our postal returns policy is followed.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and we recommend that you use a recorded delivery service.  If returned goods are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

If the order was placed with delivery outside of the United Kingdom, you will have to bear the direct cost of returning the goods.

Attachment A - Cancellation Form

This Returns policy does not affect your statutory rights as a consumer.

If you have any further questions on our Returns Policy, please email us on estore@zeeandco.co.uk or telephone us 01279 432078.