Black Cross Logo Backpack

At Zee & Co. we want you to be fully satisfied every time you purchase from us and even though we inspect every item before an order is shipped, we understand that occasionally you may wish to return an item to us for a refund. For your ease we offer several return options.

If you would like to return your purchase (sale or non-sale) for a refund, simply return your item(s) within 21 days of receipt and enclose either a copy of your original invoice or returns procedure guide (which you will find enclosed within your order).

For exceptions and full returns terms and conditions please click here.

2021 CHRISTMAS RETURNS

Orders placed from Monday 18th October 2021 will be covered by our extended Christmas returns policy and can be returned no later than Wednesday 5th January 2022 for a refund only. Any orders returned after this date will not be entitled to a refund and will be returned back to you at an extra charge. Please ensure you keep a copy of your Proof of Postage receipt as we may request this from you.

Please complete the details on the Returns Procedure Guide (which you will find enclosed with your order) and return the information with the unwanted item(s). Attach the Royal Mail returns label to the outer packaging of the parcel and drop it into an official UK Post Office. Please click here for full terms and conditions.

If your parcel does not contain a free UK Royal Mail returns label, please contact our Customer Care team to obtain a new one. You can print off a new Returns Procedure Guide here.

Simply take your delivery note or order confirmation and the product you wish to return or exchange to a Zee & Co Branch and inform the sales assistant you purchased the item online. Please note that the refund must return back onto the original card used. For exceptions and full returns terms and conditions please click here.